Refund policy

Last updated: 22 September 2026

Free and paid access

The free plan has no subscription charge. This policy applies when you choose and purchase a paid software subscription.

Software subscription refunds

This policy covers PawDocky software subscriptions only. It does not cover a hotel's charges to pet owners. Payments made through Paddle are subject to Paddle's Refund Policy and applicable statutory rights. Nothing on this page limits a mandatory right to cancellation, withdrawal or a refund.

Requesting a refund

For a Paddle purchase, request a refund at paddle.net, or email our support address below for assistance. Include the purchase email, transaction or receipt reference, charge date and reason for the request. Do not send passwords or full card details. Paddle handles refunds for payments it processes; eligibility is assessed under its policy and applicable law. Refund timing depends on Paddle and your payment provider.

Trials and renewals

Paid plans are configured with a seven-day free trial. Payment details are required for a paid-plan trial. Cancel before it ends to avoid the first subscription charge. Free early access is separate and will not automatically become a paid trial or subscription.

Once a paid subscription is active, cancel through the management link supplied with your purchase or through Paddle Buyer Support before the next renewal to avoid that renewal charge. Cancelling renewal is not itself a refund request. We do not promise automatic prorated refunds for unused time; Paddle's refund policy and any applicable statutory rights govern refund eligibility.

Incorrect or duplicate charges

Contact Paddle Buyer Support promptly if a charge appears incorrect or duplicated, and contact PawDocky support if you need help identifying the purchase.

Contact PawDocky

PawDocky is operated under the brand aenordic.

Support and privacy enquiries: aenordicvfx@proton.me